Frequently Asked Questions

What types of home décor pieces do you offer?


Our current lineup of ardently crafted home décor accessories includes various trays, boxes, and game sets. Each piece features an intricate artwork depicting rich Indonesian heritage steeped in philosophy, and is meticulously silk-screen printed, watercolored, and high gloss lacquer finished by hand.


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  1. How do I care for my product?


Our product is made of high-quality materials that need to be handled with care, requiring minimal maintenance. Simply wipe with a soft cloth only, damp if needed, and keep away from direct heat or sunlight.


  1. How can I place an order?


You can easily place a preorder for our current lineup through our website. All home décor accessories on our website are available for preorder unless stated otherwise.


  1. Do you accept custom-made orders?


Thank you for your interest! At the moment, we do not accept custom orders, but please do e-mail us, and we will make sure to reach out to you should we consider custom orders in the future.


  1. Can I send an item as a gift?


Yes, you can! Options for a blank or printed card, as well as a gift receipt are available at checkout. Please note that if your order includes gifts for multiple addresses, you will need to place a separate order for each of the destinations.


  1. What methods of payments do you accept?


We accept major credit cards.


  1. Can I cancel or make any changes to my order? 


In order to provide prompt delivery to our clients, an order is immediately processed upon checkout. For this reason, unfortunately we are unable to cancel or modify an order once it is placed.


  1. What are your available delivery options?

Based in Indonesia, we offer both domestic and international shipping through JNE and DHL Express, respectively. We will provide you with a tracking link once your order has shipped. Please note that delivery times vary depending on your location and the complexity of the order.

 

  1. Can I change my shipping address after my order has been shipped? 


We are unable to redirect orders to a different address after it has been shipped. Therefore, please ensure you have provided the correct shipping address.


  1. Will my order be charged international duties and taxes?


Products ordered on www.ninisumohandoyo.com currently ship from Indonesia. International orders may be subject to import duties and taxes. Please note that any duties and customs charges incurred are the sole responsibility of the client.


  1. Do you offer returns or exchanges?


Yes, we want you to love your purchase! If you are not entirely satisfied, you may request a return or an exchange within 10 (ten) business days upon receipt of a home décor piece purchased from our website.


For more details, you can read our Return & Exchanges Policy here.


  1. How long does it take to produce my order?


Approximately 8-12 weeks, excluding delivery. We endeavor to ship all orders within 24 hours once the piece is finished, and delivery usually takes 1-3 weeks, depending on your location.


We will provide you with an estimated delivery date once your order is confirmed, though we kindly ask for your understanding during particularly busy seasons. Orders will ship Monday through Friday, with the exception of Indonesian national holidays.


Please know that any delays resulting from customs clearance are beyond our control.


  1. How do I track delivery of my order? 


Once your order has been shipped, we will send and e-mail confirmation of your shipping details and a tracking number. If you have registered to our website, you will be able to view and track the status or your order by signing in and selecting “My Account”, then “Orders”.


  1. What should I do if I haven’t received my parcel? 


If both domestic and international shipping:

All delivery information should be available through the courier, in this case JNE for domestic orders, and DHL Express for international orders. Please contact them directly as this will be the most expedient way to get an update and resolve any issues.


If you still cannot locate your order or if there are any further complications, please e-mail us at contact@ninisumohandoyo.com and we will do our best to provide assistance.


If domestic shipping only:

All delivery information should be available through the courier, in this case JNE. Please contact them directly as this will be the most expedient way to get an update and resolve any issues.


If you still cannot locate your order or if there are any further complications, please e-mail us at contact@ninisumohandoyo.com and we will do our best to provide assistance.


  1. What happens if I am not home when the order is delivered?

 

For JNE undelivered domestic shipments, a redelivery attempt will be made up to 2 (two) times. The JNE delivery team will also try to contact the recipient, usually via office phone. If there is still no response after 3 (three) call attempts, the package will be returned to the sender’s address.


If you miss the DHL Express international delivery, you will find a DHL Express missed delivery card in your mailbox. A DHL Express courier will automatically attempt redelivery on the next business day. If you also miss the second delivery attempt, you can either pick up your package at the DHL RegionHub or arrange a redelivery with your local DHL office.

 

  1. Can I visit your showroom?


Our home décor accessories are currently only available through the website. Please browse the online catalog to see our current lineup.


  1. How may I get assistance with my online order?


You can reach us through the Contact Us form on our website, via e-mail at contact@ninisumohandoyo.com. We look forward to assisting you!